Frequently Asked Questions
Everything you need to know about your Keychron order, shipping, and product support.
What is the typical shipping timeframe for my order?
Orders are generally processed within 2 business days. Shipping times vary by location, typically taking 7-10 business days for international delivery via DHL or FedEx.
Does my Keychron keyboard come with a warranty?
Yes, we provide a 1-year limited warranty that covers defects in materials and workmanship. This excludes damage caused by improper modifications or liquid spills.
Can I return my product if I am not satisfied?
We offer a 7-day return policy for items in original, unused condition. Please note that customers are responsible for return shipping costs and a restocking fee may apply.
Are Keychron keyboards compatible with both macOS and Windows?
Yes, all Keychron keyboards are designed with a unique layout that includes dedicated keys for both macOS and Windows. We include extra keycaps and a toggle switch for seamless system switching.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
How do I track my shipment?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package's progress.