Returns & Refunds Policy

At Keychron, we want to ensure you are completely satisfied with your typing experience. If your mechanical keyboard or accessory isn't the right fit, you can return your item in its original condition within 15 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via the help portal with your order number and the specific reason for your return.

• 2.
  Prepare the Package

  Ensure the product is in its original packaging with all keycaps, cables, and accessories included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided return label or use a tracked shipping service to send the unit back to our designated fulfillment center.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund to the original payment method within 7 business days.